Region NCE > SBU NCE Service > Service Poland, Benelux, SA & Kenya
The Service department consists of a Service director, a Service manager, an Operational quality Specialist, a manager CRM and a Personal assistance to the Service director. The position of Customer Relationship Manager reports directly to the Team Lead CRM.
Secure and maintain world class customer relationships, resulting in increased customer satisfaction and renewal of service contracts
Be the customer’s primary contact for commercial and contractual issues in Vestas when a turbine is under an operation and maintenance (O&M) contract
Support Customer Support Engineers in resolving customer issues, providing contractual and commercial support
Identify additional sales opportunities and provide service sales department with accurate information about customer interests, also sales of aftermarket services
Own the contract; making sure that Vestas deliver according to the contract and contracts are renewed
Ensure contracts are performing financially to budget, encouraging the operations teams to maximize availability and minimize costs
Liaise with customers to ensure all contract fees are paid on time, be part of relevant Key Account cross functional team as necessary
Qualifications The ideal candidate will have a good commercial and or technical education with previous experience in a customer-facing position for example in a project management or contract management position particularly dealing with large complex customers, ideally in the energy market for example within the Power Generation or Oil & Gas sectors.
Familiarity with wind turbines or complex rotating machinery, plant, processes or systems would be beneficial
You should be structured and accurate and possess great communications skills both written and oral and be comfortable communicating with customer’s management teams
Pay attention to detail, stay focused, prioritize your tasks and keep the overview even during hectic periods
You should be thoroughly familiar with Microsoft Office package, Excel, Power Point and SAP skills are beneficial. You should have a desire to learn and develop others tools you will use in your job on a day to day basis
Keen on business improvement and project management
Valid driving license
Good understanding of the wind industry market
Customer oriented approach
Communication and claim handling skills
Good communication skills
What we offer You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.
Additional information Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 04.09.2022.
About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.