Ormco, headquartered in Brea, CA, is a global leader and innovator of orthodontic products and solutions designed to enhance the lives of our customers and their patients. For nearly 60 years, Ormco has partnered with the global orthodontic community to help create over 20 million smiles in over 130 countries. Our distinguished products range from twin brackets (Symetri™ Clear, Titanium Orthos™ and Mini Diamond™) to pioneering the self-ligating appliances with the Damon™ System (including Damon™ Q2 and Damon™ Clear 2). Our latest Spark™ Clear Aligner System is designed to meet the needs of the orthodontist with the TruGEN™ material and 3D Approver software, making a more comfortable and aesthetically pleasing aligner experience for patients. From personalized service to professional education programs and marketing support, Ormco is committed to helping orthodontists achieve their clinical and practice management objectives. For more information about Ormco, visit www.ormco.com
The Customer Relations Associate is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
Responsible for handling order and requests from Sales Reps in a timely manner with emphasis on accuracy and professionalism
Responsible for handling credit and re-bill requests from Doctors and Sales Reps in order to correct any invoice mistakes in an efficient way.
Main point of contact for (dedicated) Sales reps during the course of the day in order for a quick and dedicated service for both the external as well as the internal customer
Responsible for supporting Sales Reps in upselling Ormco’s products
Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner
Provides customer with accurate information regarding our products and sales promotions,
Complies with ISO procedures
Performs other responsibilities/duties that may be assigned
Minimum of 3 years’ experience in customer service and/or customer account management
Must be fluent in the language for the region(s) and/or country(s) to be represented, including fluent in English, capable to verbally communicate with customers and management
Excellent communication skills (friendly, positive and efficient)
Intelligent and pro-active in finding solutions
Go getter (Sales oriented)
Excellent phone voice and skills
Reliable and high sense of responsibility and urgency
Commercial skills (ability to hear sales opportunities and to act upon it)
Flexible (in working hours and jobs that are assigned)
Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
Resistance to stress and ability to prioritize
Ability to adapt and implement new procedures as required to provide excellent customer service
Ability to guide and teach fellow team members
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including KaVo, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista separated from Danaher as an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com.