Job Properties
  • Job Type
    Full-time Position
  • Category
    Administration & Operations
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      December 10,2021
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    Customer Projects Manager - UK & Nordics

    Customer Projects Manager (UK&I, Nordics)

    About Us

    With electric vehicles (EVs) expected to be nearly 20% of new vehicle sales by 2025 across North America and Europe, electric mobility is becoming a reality. ViriCiti - ChargePoint is at the centre of this revolution, powering the world's leading EV charging network and most complete set of hardware, software, and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities, and other stakeholders to make e-mobility a reality globally.

    Recently listed on the NYSE (CHPT) and supported by $660 million since inception from investors including Daimler, Siemens, Linse Capital, Rho Capital Partners, BMW i Ventures and Braemar Energy Ventures, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market.

    Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

    Your job

    As Customer Projects Manager you will be part of our fast-evolving Customer Excellence team that is responsible for happy and engaged customers. You will have an important role in leading the implementation of our solution with customers, onboarding their teams, and training them on how to use our platform. You will be self-motivated, able to work independently and proactively to find fitting technical solutions to daily customer issues, requests and concerns. You will be keen to deep dive into the technical part of our product to gain extensive knowledge about bus engineering and e-mobility which will facilitate your growth opportunities within the Operations department.

    In this role, you will also be responsible for all technical aspects of customer engagements, working as a key advisor and advocate for our products and solutions, engaging with customers in person or on the phone, performing technical assessments, and developing recommendations to assist customers with deployment of their EV fleet and charging infrastructure.

    In this exciting role, you will be a vital part of ViriCiti/ChargePoint which means you get a lot of freedom to take initiative, but you also need to be able to adjust quickly to new situations and to learn fast.

    The position is located in our European offices in Amsterdam, NL (preferred) or remotely from the UK.

    Key activities:

    • Responsible for spotless project coordination and implementation for new and existing customers.
    • Engage with customers both in face-to-face meetings, via phone, emails and Zoom.
    • Analyse and solve various customer technical issues/bugs and act as the voice of the customer towards the development team.
    • Responsible for identifying technical issues that may affect customer satisfaction and proactively work to resolve such issues.
    • Offer technical support to customers and colleagues by deep diving deeper into the technicalities of both our hardware and software products.
    • Collaborate with all involved departments (e.g. sales, aftersales, software development, hardware engineering).
    • Responsible for the onboarding and training of customers (on site and/or online)
    • Define customers' needs and create a customer success plan for key customers
    • Actively contribute to constantly improving business processes and workflows

    Job requirements

    • Educational background in Engineering is preferred
    • A background in information technology, energy, or automotive is a big plus.
    • 2-3 years of B2B work experience in a customer engagement role (e.g. account management, Customer Success), ideally for a SaaS company or within the automotive, energy or CleanTech industry
    • Fluent in English (Norwegian or/and Swedish would be a big plus)
    • Ability to interact with multiple layers of stakeholders and organizations
    • A strong interest or previous experience in IT, Software and automotive industry is a big plus
    • Strong analytical and problem-solving skills
    • Ability to work independently and accurately
    • Legally authorized to work within the EU or the UK

    Location - Amsterdam (office) or UK (remote)

    We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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