Our client, a global enterprise technology company, based in Utrecht, is currently hiring for Customer Onboarding Coordinator to provide the scheduling of installations and fulfilment support in a fast paced, high growth environment.
Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians.
Escalate all order issues.
Participate on weekly installations review calls providing updates on outstanding orders.
Understanding of Salesforce.com and SAP
Keep organised records of customer orders
Identify and recommend opportunities to improve processes
Ability to make and receive 100 phone calls per day
Strong Communication Skills / Strong Listening Skills
One second language required – English
Willingness to negotiate, and persuade customer to take installation as soon as possible.
Customer and Detail Focused / Recognises customer needs
Accepts and thrives in an ever-changing environment
This is a full time, contract position for an initial period of 12 months with the option to extend and/or become permanent (although this is not guaranteed).