Job Properties
  • Job Type
    Full-time Position
  • Category
    Administration & Operations
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Utrecht
    • Date Posted
      January 07,2022
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    Customer Onboarding Coordinator

    Our client, a global enterprise technology company, based in Utrecht, is currently hiring for Customer Onboarding Coordinator to provide the scheduling of installations and fulfilment support in a fast paced, high growth environment.

    Responsibilities

    • Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians.
    • Escalate all order issues.
    • Participate on weekly installations review calls providing updates on outstanding orders.
    • Understanding of Salesforce.com and SAP

    Requirements

    • Keep organised records of customer orders
    • Identify and recommend opportunities to improve processes
    • Ability to make and receive 100 phone calls per day
    • Strong Communication Skills / Strong Listening Skills
    • One second language required – English
    • Willingness to negotiate, and persuade customer to take installation as soon as possible.
    • Customer and Detail Focused / Recognises customer needs
    • Accepts and thrives in an ever-changing environment

    This is a full time, contract position for an initial period of 12 months with the option to extend and/or become permanent (although this is not guaranteed).

    Job Type: Full-time

    Salary: €300.00 - €350.00 per day

    Work Remotely:

    • No
     
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