Do you have experience in Customer Service, Fulfilment and/or Sales? Do you have experience in working with SAP? Would you like a new fulltime challenge and opportunity to work for a great international company? Do you already live (close by) Almere? And are you fluent in English? Then you might be the Customer Fulfilment Representative I am looking for!

This company develops, manufactures and markets chemicals. As a leading global producer they service their clients in over 70 countries worldwide. The European head office is located in Almere, The Netherlands.

Tasks & responsibilities

• Act as primary customer contact for the placement and fulfilment of sales orders, the daily interaction and customer inquiries / claims
• Daily monitoring of product shipments to ensure on time delivery and work with logistics and plants to resolve delivery issues
• Communicate any adjustments to customers as well as logistics parties
• Gain in-depth knowledge of the Company’s customers, products and services
• Work with customers and account managers to develop relationships that can improve service and increase customer retention
• Bridge the gap between what the customer expects and what the organization can realistically provide through effective communications, and by facilitating resolution of issues with plants, distributors/agents, logistics and sales management
• Review invoices on accuracy in order to be able to increase the number of invoices directly sent to customers

Skills & education

• Minimum 3 years of experience in customer service, fulfilment, logistics and/or sales function
• Great knowledge of SAP is preferred
• Knowledge of MS office, CRM and other relevant tools
• Fluent in English
• Communicates clearly and articulately when speaking in an individual or group environment
• Organizes thoughts with ability to present information in a clear and precise manner
• Experience in a B2B environment
• You must live in the Netherlands and have a workingpermit
• Available fulltime (is a must)

Offer

• Salary between €2.800,- and €3.500,- based on your experience
• International environment with many opportunities to learn and develop
• Independent, responsible and challenging position
• Travel allowance when working at the office
• Access to the Walters People Academy

Are you the Customer Fulfilment Representative I’m looking for? Apply now!