Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
    English Dutch Norwegian
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      December 10,2021
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    Customer Experience Associate I

    About Conduent:
    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
    You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
    Job Description:
    Inbound Sales and Service Representative - Norwegian

    Combine your experience and adventurous spirit by joining our exciting customer service team in Almere. Conduent is looking for near native Norwegian speakers to support the Royal Caribbean Cruises Ltd (RCCL) project in Almere!

    Your job as an Inbound Customer Service Representative
    Making customers happy with great customer service and the best deals for their cruise experience is what you will be doing as an Inbound.

    Customer Service Representative.
    You are responsible for handling incoming booking inquires (sales and service) for RCCL by phone calls, emails plus a range or Back Office activities.
    To be able to detect sales leads and make the final booking, but to also stimulate up-selling, cross-selling and customer loyalty is what makes this job opening challenging. Most of the time you are the first point of contact for customers calling our contact center and provide service to our guests and/or Travel Partners, exceeding their expectations during each call.

    Do you have what it takes?
    • You have a very good understanding of the Norwegian language (written and spoken);
    • You are also proficient in English;
    • You are able to work between 28 and 40 hours a week;
    • You are available for a minimum of 6 months;
    • You can relate to customers and you can use key sales techniques to realize sales results;
    • You have excellent commercial and communicative skills;
    • You need to have a Dutch social security number and work permit for this vacancy (if needed).
    Work experience at a customer service/ sales department or the back-office environment of a travel agency, tour operator or airline would be a great advantage.

    What do we offer?
    A friendly, energetic and team-oriented environment in Almere! In addition, we offer the following:
    • Salary is € 12.88 ( salary + 1 Nordic language addendum)
    • for every 2nd or 3rd Nordic language also an addendum;
    • Travel expenses will be reimbursed when living 10 km or more away from the office;
    • You get a Conduent contract for 7 months;
    Note: Working on Saturday is required on an occasional basis and scheduled on rotation.

    How to apply?

    Please apply online and attach your cv and motivation in English. We’ll contact you as soon as possible.

    We offer a fully paid training, which will take place from Monday to Friday during office hours for 6 weeks. Fulltime availability during the first 6 weeks is required due to training and coaching.
    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

    People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
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