Job Properties
  • Job Type
    Full-time Position
  • Category
    Administration & Operations
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      August 27,2022
    • IMG_6430
    • VISA
    • Premium Package

    Customer excellence representative – English Speaker

    Full-time · Amsterdam HQ

    Customer excellence representative
    Are you looking for a new challenge and do you love helping business with their problems and questions? If you answered yes to all of the above, we have a great news! At Joolz we are looking for new collogues to support our service excellence team.

    Our service excellence team aims to offer the best in class customer experience on all touch points. We believe that automation, digital transformation and efficiency will be our key success factors to achieving this goal. Whether we’re advising a customer, handling online orders or helping to solve an issue, we will go the extra mile to ensure an amazing experience. With your excellent product knowledge, fast and accurate administration skills and pro-active and flexible attitude you will provide the best solution to customers needs. Would you like to join our Joolz family and strengthen our dynamic team with your talent, knowledge and creativity to ensure that we will conquer the world with Joolz?
    Together with the rest of the Service excellence team and the broader Omnichannel commercial team, you will represent the positive, playful, inspiring and meaningful brand values.

    Working at Joolz*
    "As a B2B Customer Excellence Representative I am in contact with retailers who sell our product. Because of this you build very interesting and fun relations with them. What I love most about this position is the variety in activities and the freedom I have in my daily work. On one hand it can be a bit chaotic and busy at times, but on the other hand I've learned a lot and every day is a new challenge. We're encouraged to give our thoughts how to improve the entire business and we also have the opportunity to turn those thoughts from ideas to reality! We also have a very supportive team with colleagues from all over the world!"
    Full-time · Amsterdam HQ

    Your role

    • You will help our customers via telephone and e-mail (Zendesk/Salesforce Service Cloud).
    • You will follow up and process all incoming service-request and orders of our B2B customers.
    • You will handle the service and the warranty requests.
    • You will support other region’s to provide excellent KPI’s which will.

    We are looking for someone

    • Professional work and thinking level.
    • Excellent oral and writing skills in English
    • Minimum of 1 year experience in a similar customer facing role;
    • Strong communication and administration skills;
    • Service minded and solution-oriented

    Please be aware that for this job you must have permanent legal rights to work in the Netherlands. For this role, no relocation or Visa Support is offered.

    What we offer is
    We offer you a challenging role in a young, energetic and ambitious team and company. You will spend most of your time in Amsterdam North at our self-sustaining headquarters. At Joolz our mission is to empower the new generation of parents. This also means that we want to empower you to be yourself and to create your own career. We care about the well-being of our staff as we care for our planet. And ofcourse, we offer:

    • A salary matching your skills and experience;
    • 26 vacation days based on a fulltime employment;
    • Development opportunities in the form of in-company training and education / training that fit your personal ambitions;
    • A freshly made lunch and in-house gym with personal training sessions (when the situation allows it!);
    • Under the slogan "work hard, play hard", whenever possible every Friday afternoon a closing drink to "unwind"

    Apply for the job
    Excited about the job, but you don’t tick all the boxes? The “perfect” candidate doesn’t exist right ! Competences can be learnt, behavior and personality not. Do you feel like you would be a great fit for our team of Joolzers? We’d love to hear from you!

    Apply now

    Job Type: Full-time

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