For our client, an international technical/chemical organization near Amersfoort are we looking for a Logistics Representative. Our client has an informal environment, nice co-workers, so a great place to work.
Coordinates and schedules transportation with carriers to ship products to and from plants and warehouses and customers. Works under general supervision and performs the more difficult transactions
Provide customer service by responding to customer calls and processing customer orders from receipt to shipment.
Handle customer inquiries and resolve service-related issues and complaints of varied complexity for a variety of customer accounts.
Answer incoming customer calls and use system to enter order details. Collect information needed from customer and ensure full understanding of customer's requirements.
Handle customers concerns and ask appropriate questions to fully understand issues.
Respond to variety of customer issues and follows-up to ensure all pending items are closed.
Perform data cleanup to ensure data in system is current and accurate.
Assist the sales department
Customer service orientation.
Sense of urgency regarding customer issues.
Proficiency in the use of office systems, including use of enterprise-wide systems, such as JDE.
Focused on accuracy and attention to details.
2 years comparable experience
Fluency in English and Dutch, French and-or German is a plus
Excellent communication skills and stress-resistant
Gertjan van der Willik
+31(0)6 46 83 9 702