American Express The Netherlands is certified by the Top Employer Institute as a Top Employer! We are recognized for proven excellence in employee conditions and developing talent at all levels of the organization.
Monday to Friday 09:00-17:00 & a great mix between taking a relatively low number of calls and working cases from our Programme Adminsitrators on the Coporporate Programme.
Your role is to provide excellent levels of service to American Express’ programme administrators. You will be supporting a range of services by swiftly and accurately responding to phone calls and emails from our customers, making it easy to do business with us, whilst solving customer issues and celebrating their value to us.
Servicing BTA and Corporate Card company administrators who are the point of contact for our clients
Responding to phone and email requests to include but not limited to balance updates, invoice/charge details, cancelling cards, changes to company address, re ordering statements and delivering the business Relationship Care ethos throughout every interaction
Use and management of internal and external online tools Partnership management with third party vendors
Handling complex issues via calls and emails that require patients, diligence and a Growth Mindset
Building strong relationships between travel agents, client account managers, senior leadership and clients directly to ensure consistency and clarity on data and payment processes
Fluent in Dutch and English written and spoken
Customer Service experience, face to face or on the phones - are you a true brand ambassador?
Computer literate to an intermediate level
Organised, diligent, and adept at multitasking
Great listening skills, so you can not only engage and build rapport but truly provide the best solutions and outcomes to our customers' needs
Passionate about providing excellent customer service
Self-motivated and results driven
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Why American Express?
There’s a difference between having a job and making a difference.
Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
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To complete your application please click on the links below. However, if you require any assistance with the completion of this process then please contact the Recruitment Team on firstname.lastname@example.org.