Job Properties
  • Job Type
    Full-time Position
  • Category
    Grooming & Personal Services
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Almere
    • Date Posted
      August 04,2022
    • Entrusting Package
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK

    Customer Care Employee

    Nilfisk is on a strategic journey from a product-oriented manufacturing company to a customer-driven sales organization, where investments in new technologies and the intelligent use of data will enable us to better meet our customers’ demands. We are looking for employees, who are motivated by change, and who want to be part of this journey.
    We enable sustainable cleaning worldwide to improve quality of life. Today, Nilfisk offers high-end cleaning tools and reliable after-sales services to the professional and industrial market.
    We are looking for a Customer Care employee in Almere to strengthen our team to secure our high target on customer satisfaction.
    MAJOR FUNCTION
    Provides customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction. Handles customer complaints and provides resolution, brings manager’s attention when necessary to ensure that proper and satisfactory service is delivered.
    ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Answering inbound phone calls in a professional and helpful manner.
    • Making outbound phone calls in response to any inquires, questions, or other follow up
    • Confirms account number, part number & descriptions
    • Communication to customer on availability, open orders, and ship dates
    • Confirms pricing & availability
    • Answer customer service inquiries, phones or emails as assigned and meets statistical expectations as set by supervisor (refer to grid)
    • Supports administrative duties on sending and receiving supplier purchase orders
    • Ability to multi-task issuing credits and rebills according to policy and procedure
    • Prioritize projects/responsibilities and other duties as assigned

    MINIMUM REQUIREMENTS
    EDUCATION: Bachelor level
    EXPERIENCE: Entry levels to experienced; Desire a minimum of 2 years inbound/outbound call experience in a customer service or manufacturing environment
    Fluency in Dutch, English (and French preferred)
    KNOWLEDGE & PERSONAL ATTRIBUTES:
    • High level of attention to detail
    • Previous experience as customer service rep, receptionist, call center agent, data entry clerk, or other similar role
    • Customer and commercial focused personality
    • Ability to plan, organize, and manage multiple tasks
    • Ability to analyze problems and solve work related issues
    • Autonomous way of working
    • Accountable, quality driven
    • High level of professionalism and solutions based decisions
    • Team oriented with a solution mentality
    • Acting reliably and Ethically
    • Coping with setbacks


    COMPUTER SKILLS:
    Familiar with MS Word, Excel, Outlook, (SAP and SalesForce preferred).
    Let’s create a cleaner future together
    De definitie van schoon is aan het veranderen. Tegenwoordig levert de schoonmaakbranche een belangrijke bijdrage aan gezondheid en veiligheid, en er is een nieuwe definitie van schoon in opkomst, als gevolg van technologie en innovatie. Bij Nilfisk zijn we een drijvende kracht achter deze ontwikkeling en werken we als één team met één agenda, waarbij we elkaar ondersteunen in een opwindende, dynamische organisatie. Deel uitmaken van Nilfisk betekent de vrijheid hebben om je mening te geven en te doen waar je goed in bent. Je zult je prettig voelen door een praktische aanpak en de drive om je goede ideeën tot leven te brengen. Bij Nilfisk kun je leiden, innoveren en samenwerken voor een schonere toekomst. Ben je klaar om het verschil te maken?
     
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