Credit Collector - Portuguese and Spanish Speaking
Are you passionate about building professional relationships with business partners, negotiating payment terms and methods, solving finance related queries and collecting money?
Our team in Amsterdam is looking for a Spanish & Portuguese speaker Credit Collector, directly reporting to the Collections Specialist Lead.
Who you are:
A highly motivated, enthusiastic, target driven individual with professional sales and phone skills, with a positive attitude.
A proficient user of the Portuguese and Spanish language, with any additional European language as a plus.
Proven experience in Collections, Customer Service and/or the Travel Industry.
With a good knowledge of the Microsoft Office suite.
Capable of working collaboratively in a team environment.
Having strong assertiveness and negotiating skills, with an analytical approach, being able to identify risks proactively
What you will do:
As a Credit Collector you will craft relationships with our partners to collect their debt, mainly by phone, but also via email.
You will actively promote our preferred payment methods.
You will solve queries and invoice disputes from the partners.
You will effectively collaborate with business partners internally and externally to improve collections processes and meet departmental expectations, deadlines, collection targets.
You will act in accordance with our Expedia Group values: Go Get What's Next, Force Simplicity, Choose Fearlessly, Include Consciously, Trust each other
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.