Do you like writing for chatbots and voice assistants? Do you like developing, testing, analyzing and improving conversational flows? And are you able to advise on (complex) matters in conversational design projects? Then we would love you to join Basic Fit as Conversation Designer!
What are you going to do as Conversation Designer?
As Conversation Designer you design dialogues that allow people to talk to a chatbot in the most natural way. You implement high level functioning conversational flows that support Basic-Fit in our contact with members. By analyzing why members are contacting us, you know exactly how our automatic chatbot Ruby can help members. Thereby increasing the satisfaction score. In this dynamic role you take on conversational design assignments and implement them in the software and on the platform of our digital partner. You will manage the chatbot Ruby for the French language, which includes the coordination of translations. You report your progress to your manager and share your insights with colleagues in the Customer Care team.
Create copy/content for the chatbot to automate customer questions for the French language
Plan, coordinate and implement conversational design activities
Coordinate translation processes, so that all markets can learn from each other
Report and analyze why customers are contacting us and advise on solutions
Advise on relevant tooling/software
Signal problems in processes and flows
Advise on guidelines for conversational design
Monitor closely and act on developments in your field of expertise.
You will research solutions in time for voice assistants
You have at least an HBO work and thinking level or relevant work experience. Experience with customer experience, customer service, or online optimization is a bonus. You have affinity with conversational design. You have a natural connection or even a passion for language.
You are emphatic: you can place yourself in the shoes of an user. You like to work with many different departments. You are analytic, data oriented and linguistically skilled.
You are pragmatic, result-driven and quick on your feet to act on new insights.
You master the French and English languages fluently. It is a bonus if you also master Dutch or Spanish as 3rd language.
Above everything else, we value a great attitude. Are you accurate, curious, socially skilled, ambitious and sporty? Then you have an advantage.
We are the number one low-cost and high-value fitness brand in Europe. We are determined to make fitness accessible to everyone and a habit people love. Together with our orange squad, we deliver affordable fitness solutions at 1000+ clubs across Europe, to over 2.8 million members combining our straightforward membership model with top-notch fitness technologies. However, where we are today is just the beginning. In the next years, we aim to further professionalize and to continue our growth. We move like a scale-up, making use of our strong corporate backbone.
Are you curious, entrepreneurial, practical, and do you have a playful demeanor? Basic-Fit is the right place for you. Please feel invited to grow with us, to make an impact and to share our mission. Welcome to the Orange Family.
An informal (you can wear jeans and sneakers if you like), international (many cultures and languages) and friendly, down-to-earth environment;
Plenty of opportunities for your own initiatives and to make an impact;
Unlimited access to the online training courses of GoodHabitz;
Good benefits, including travel allowance, a bicycle plan, discount on health insurance, work from home allowance and participation in our pension scheme (Basic-Fit pays 52% of the premium);
Within walking distance of Hoofddorp train station and free parking at our headquarters;
And a beautiful gym (fitness equipment, spinning bikes, virtual group lessons) at our headquarters which you can use anytime.
Apply for this job
Please apply via the button, and we will inform you as soon as possible. The process consists of two interviews at our office.
Before applying, please make sure you are eligible to work in the Netherlands. Unfortunately, we do not sponsor new work visa or permits for this position. If you already have a sponsorship, it is possible to transfer this sponsorship to Basic-Fit.
If you have any questions, please contact Emina Bongenaar, Recruiter via Emina.Bongenaar@basic-fit.com
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