Consumer Experience Platform Manager- International
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!
Our Culture of Ownership, Meritocracy and Collaboration
We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.
As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
All posting locations: Nijmegen, , Netherlands
Job Function: 10 - R&D
Department: 10 - 05 - Product Research- Culinary
Date Published: 05-Jan-2022
Job Type: Regular
Description & Requirements
About the Position
We are looking for an inspirational experienced Consumer Experience Platform Manager to make a difference at Kraft Heinz. The International Consumer Experience Team is located in our Nijmegen office in the Netherlands.
You’ll be working in a high performing team- alongside peers always trying to reach the next level. You’ll be reporting into the Consumer Culinary Experience Director- International.
Your primary responsibility will be to drive the team and organisation transformation from delivering insights into creating experiences. You will play a strong role in driving our innovation pipeline within the International Zone- ensuring the team is delivering relevant and actionable insights to drive our product developments. To do so- you will be partnering closely and effectively with International Marketing Excellence and Consumer Market Insights teams- as well as with R&D and Marketing teams.
The ideal candidate brings a proven track record of CTI delivery- including definition and execution of Consumer First Design best practices (Lean Start Up approach). In addition- the candidate has proven experiences in establishing categories’ holistic learning plans- as well as claims and benefits strategy (from ideation to execution).
Being a thought leader in defining the future experiences of Kraft Heinz consumers and finding impactful solutions aligned with the categories’ strategy will be key to success.
Passion for food- products- and consumers is an absolute must to succeed in this role.
A strong external orientation- ability to build networks internally and externally- and love for doing things digital are essential elements in the profile of the suitable candidate. In addition- the candidate should have an ability to smoothly navigate through an international organization- deliver through others (incl indirect reports)- sharply communicate- and simplify the complex.
In brief- you will be responsible for:
Manage a team of Consumer Experience Researchers dedicated to our key product categories as well as the Sensory Science team all located in Nijmegen- NL.
Ensure best in class project implementation and project pipeline prioritization
Lead our consumer innovation journey from deeply understanding consumers pain points to validating meaningful solutions including early go-to-market approaches through product experimentations- integrating lean start up as well as design thinking methodologies when relevant
When needed- manage directly strategic projects
Lead categories’ learning agenda within the international zone- working in very strong collaboration with the CMI team
Ensure synergies are created within the international zone with our BUs- aligning on best practices- supporting specific needs with guidelines and cascading key insights as well as collecting the ones generated at the local levels
Upskill teams across the International Zone
Drive Claims & Benefit strategies for our Growth Platforms
Manage a network of external partnerships for consistency- quality and agility
Competencies and skills
Business and result-oriented to drive projects pipeline with efficiency- including monitoring and allocation of proper resources.
Able to drive transformation and demonstrate future forward-looking mindset including appetite for new tools
Experienced using Lean Start Up- Agile- and Design Thinking methodologies in the context of consumer research problematics when appropriate
Good knowledge of Consumer ethnography and other consumer qualitative learning
Create opportunities to build consumer empathy to re-enforce the company consumer focus
Able to navigate in matrix organization and take decisions in complex environment without having all the information at end. Able to simplify complex information
Experienced in developing talents within the team and elevate the consumer experience expertise within the company
Strong network of market research suppliers and innovation coaches
Interest in data and digital
Education and experience
BS in Food Science- Engineering or Sensory / Consumer Science - or in Marketing or Innovation Studies
Minimum 10 years of experience in the field of Consumer Technical Insights or Consumer Science
Global experience within a matrixial organization
Strong background in quantitative and qualitative research and experiences in workshop facilitations
Knowledge of Design thinking and/or lean start up methodologies applied to consumer products testing
Fluent in English
Communication Skills: At Kraft Heinz you’ll easily be exposed to senior management- no matter your level. Therefore- it’s important you have excellent communication skills- to deal with all kinds of different stakeholders.
Ability to Simplify: We like to keep it simple. And to execute fast. Your ability to simplify will be highly appreciated- when you provide simple solutions dealing with complex challenges. And you know how to translate complex data into a simple solution with your analytical mindset.
Result driven: You don’t only focus on your own results- but always do what’s best for the company.
Curiosity- positivity & enthusiasm: You’re curious- positive and enthusiastic. People know you as the driver of the team.
Networking skills: You’re able to be interesting and interested in business conversations- motivating people to want to be in your network. The stronger the network you have- the more easily you can get things done. You- highly aware of that- are constantly expending your network. You have the ability to work collaboratively across functions- platforms and externally
What we offer you
An ambitious employer who only want the best for you;
A fast career track like only few other companies can match;
A permanent contract as we believe in doing big bets on people;
A great place for entrepreneurial people with always room for new ideas; if you have an excellent idea- please let us know and we can set it in action!
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity