Every day at FedEx, over 450,000 team members, over 180,000 vehicles, and over 650 aircraft serve millions of people in 220+ countries and territories around the globe. Our work is more than the delivery of packages; we connect both our customers and our team members to solutions and possibilities. Join us in this effort, and discover how we equip and empower our people to deliver exceptional experiences and outstanding service.
In our FedEx International Centre, we are offering an amazing opportunity to become part of the Customer Experience Strategy & Programs team as a Communications & Change Intern. Strategy and Programs provides strategy, communications, change management, governance, reporting, learning and development support across the Customer Experience function, as well as delivering some of the core Customer Experience programs.
What you will do:
Participate in the development of the internal communication plan
Generate and edit content for key internal communications channels
Develop and manage content for the Customer Experience intranet site
Plan and execute departmental events such as Town Halls, Conferences, etc
Support change management workshops and workshop logistics
Compile and analyse survey results
Support the Change Management team in their daily activities
Provide a fresh perspective and recommend potential improvements on current processes
What you will need:
Be enrolled in a relevant study in the Netherlands (enrollment in a Dutch university is a prerequisite)
Excellent Power Point skills - Experience with graphic design tools preferred
Experience with video scripting and editing preferred
Experience with intranet applications (eg. SharePoint)
Be eager to learn and proactive in taking things on.
Be conscientious and have good attention to detail.
Have strong interpersonal skills and English communication skills, both verbally and in writing;
Have good time management skills.
What you can expect from us:
A challenging internship in an international working environment
Independent position with responsibilities
Full time internship position
A remuneration fee and travel expenses coverage
Mentorship during your internship and the possibility to shape your own role.
Duration: Min. 6 months
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.