At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Iron Mountain Data Centers, a division of Iron Mountain incorporated, is a leading provider of wholesale data center and colocation services. The company’s national portfolio of underground and purpose-built data centers addresses the exacting requirements of highly regulated organizations such as Federal Government agencies, Fortune 1000 enterprises, healthcare and life sciences organizations, financial services companies and cloud services providers. Iron Mountain data center services include dedicated data centers, private data center suites, secure cages, individual cabinets, helping hands remote support, and carrier-neutral network services. For more than 30 years, discerning colocation customers continue to choose Iron Mountain data center services for the company’s proven track record, successful relationships, maximum efficiency, predictable results and established reputation as the safe choice. Visit www.ironmountain.com/data-centers for more information.
You will become part of our dynamic fast growing international organization. In this position you will responsible for EMEA region. You will be a part of the European Leadership Team and report directly to the VP & GM Europe.
The Commercial Director requires a self-driven leader to develop and implement a strategic business plan to retain and support our global Data Center customers and to create sustained value and differentiation for them. The incumbent is responsible for motivating and managing a team of Business Development Executives, Customer Support Managers and Account Managers, and the activities that they perform, to successfully implement account services, improve communication, optimize revenue growth and ensure customer satisfaction. This position possess broad industry knowledge of the customer’s market and business objectives to appropriately cross-sell, up-sell and drive account penetration. With a deep understanding of Iron Mountain’s Data Center portfolio of services & products in addition to the Enterprise products & services , the Commercial Director will address customer needs by introducing innovative solutions. Utilizing his/her well-established network and strong relationship management skills, the Commercial Director will ensure teams are well orchestrated to flawlessly execute on robust account plans, to ultimately attain and surpass financial targets.
As a Commercial Director you will have the following responsibilities:
Ensures the Data Center account strategy is understood and deployed by the team, and provides ongoing feedback and coaching on individual account plans; routinely reviews pipeline for proper forecasting and achievement of revenue targets;
Responsible for New Business;
Maintains significant knowledge of customer’s business trends, current macro and micro economic climate, competitive awareness, legislation, market intelligence and potential new business ideas to exploit growth opportunities and provide long-term strategic direction;
Creates a world class customer service culture; ensuring all customers receive the highest quality customer service on every interaction within Iron Mountain Data Center;
Leads the team through successful onboarding and process implementation for all new customers;
Drives consistency in applying standards and adherence with IMDC process protocols;
Sees the big picture and recognizes that his/her primary role is to drive revenue; s/he realistically grasps the financial aspects of the organization, shows responsiveness to the need for economies and cost control, and is able to draw meaningful implications from financial data;
Builds and maintains a network of contacts with the customer key decision makers to develop opportunities, and gain consideration for requests for proposals; plays active role in preparation of proposals for new business opportunities with the customer and acts as key escalation point for customers issues, when necessary;
Recruits, develops and retains a high performing and qualified workforce to deliver the goals of the Account Management team; proactively manages performance issues; and partners with other members of the organization to ensure the infrastructure required from other departments is made available to support the account strategy;
Holds self and team accountable for consistently meeting and exceeding profitable sales results by tracking and measuring sales performance;
Seeks to stay involved in new developments within his/her field; enjoys learning and is intellectually curious; and thrives on championing new initiatives and solutions to positively deliver a desired result, creating value for our customers and profitable growth for Iron Mountain;
Possesses deep understanding of Iron Mountain’s overall brand architecture and individual product strategies, as well as a solid command of technology;
Collaborates with Data Center sales team to articulate account management strategy, track all critical success factors of the organizations, secure relevant information and identify ways to work cross-functionally for positive business results;
Managing International Key Accounts, where Customer Success and building business is essential.
Provides assistance in the collection process for Accounts Receivable team.
Global Outlook – ability to operate in a global business, understanding the importance of cultural diversity while at the same time being able to drive effective change across different cultures. Ability to navigate a complex business & highly matrixed organization;
Entrepreneurship - Is a venture leader; possesses the ability to drive an entrepreneurial culture;
Compelling Communication and Influencing Skills – able to address a variety of audiences in a credible and powerful fashion e.g. the Board, investment community, senior management;
Drive Change – in the face of resistance and conflicting views, have the ability to push through new ways of thinking and work both within their team and the wider finance organization;
Anticipate the Future – act as a true leader, anticipating future opportunities and challenges and ensuring the team is lined up against them;
Personal Leadership – respected and trusted leader with proven track record of achievement, adept management skills, reputation as a leader of change and passion about speed and simplicity. Ability to rapidly develop strong rapport and build relationships with individuals and teams at multiple levels of the organization;
People Leadership – ability to develop, motivate and grow a vibrant team, optimistic -
energizing the organization.
Who are you
As a Commercial Director you have:
This job requires a Bachelor’s degree Master’s degree or MBA preferred;
10+ years of Sales, account management and customer services experience;
Proven track record of success;
Bright, self-starter with a pragmatic commercial orientation and growth mind-set;
Track record of meeting and exceeding revenue and profit targets;
Fluent in sales measurements and KPIs that drive sales performance;
Experience in consultative/solution selling and account management processes;
Experience in supporting a geographically dispersed client base;
Bias for action; performance driven with the confidence to operate independently;
Global mind-set; ability to influence effectively across different cultures;
Excellent leadership, communication and influencing skills;
Decisive, straightforward and a team player, highly collaborative;
A track-record of coaching and developing geographically disparate teams;
Strong values and high personal integrity;
Experience in CRM usage and computer proficiency a benefit.
As a Commercial Director you are:
A team player with good interpersonal and communication skills;
Continued focus on improvements in the quality of service;
Working well in a dynamic fast growing environment;
Flexible, stress resistant and structured;
Proactive and accurate;
Energized by understanding the big picture and solving problems that impact beyond one’s domain;
Driven by the ability to influence and help set and shape the strategy and direction of the company;
Motivated by being a member of a top-tier professional leadership team with common objectives, a passion for the company, and respect for one another;
Driven by achieving business results and continuously evolving the business;
Excited by taking the big decisions, executing flawlessly, and seeing the results;
Always willing to go the extra mile.
It is the responsibility of every Iron Mountain employee:
to comply with all applicable laws, rules, regulations, and company policies;
to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct;
to complete required training within the allotted time frame.
What we offer:
A competitive salary, above market average + annual bonus;
Good secondary benefits;
The possibility to develop yourself and build your career;
A great working environment in a dynamic, international, fast growing organization.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE