Job Properties
  • Job Type
    Full-time Position
  • Category
    Education & Instruction
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      November 13,2021
    • JSS
    • VISA
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    Cloud Customer Success Manager (Graduate Programme)

    Job Summary

    In a world full of generalists, NetApp is a specialist. We’re focused on one thing, helping your business get the most out of your data. NetApp brings the enterprise-grade data services you rely on into the cloud, and the simple flexibility of cloud into the data center. Our industry-leading solutions work across diverse customer environments and the world’s biggest public clouds.

    As a cloud-led, data-centric software company, only NetApp can help build your unique data fabric, simplify and connect your cloud, and securely deliver the right data, services and applications to the right people—anytime, anywhere.

    S3 Program

    As a company committed to developing our future workforce, we created a program that enables our Early In Careers hires to fast track their careers through classroom and on-the-job training and clear benchmarks.

    We have created a robust 90-day training program based in Raleigh Durham NC, USA, designed for entry-level talent. Due to current COVID-19 social distancing and travel restrictions, we are running the training virtually. During this training, you will gain foundational knowledge of the Storage Industry, NetApp, and our products and solutions. Additionally, you will develop transferable soft skills that will allow you to excel within the organization and in your long-term career.

    You will train alongside your peers from all over the world. Afterwards, you will transition into the business to start the on the job portion of your training.

    Job Requirements

    As a Customer Success Manager, you will help clients realize their data fabric goals utilizing the NetApp Public Cloud Services suite of solutions. In this customer-facing role, you will enable customer champions to accelerate their time to value and you will ensure that the goals defined in the purchase process are realized. You will work collaboratively with sales, service, and product teams to drive program execution from the initial sale and throughout the customer lifecycle. You will be expected to ensure that the initial installation goes smoothly, establish a regular cadence of customer touchpoints, monitor incident reports and feature requests for timely outcomes, and generally be the customer’s advocate within the Public Cloud Services organization. This is a challenging position in a very fast-paced environment where communication will be key. The ideal candidate will be self-motivated, a proactive contributor, and strive toward being a subject matter expert.

    The goal of the NetApp Customer Success Program is zero churn; we exist to never lose a customer.

    Partner with Sales to understand customer purchase criteria and translate those criteria to successful product adoption.
    Engage multiple customer stakeholders to understand business needs and ensure that NetApp meets those needs
    Identify opportunities to expand the use of the NetApp portfolio in customer accounts
    Customer-facing experience is required
    Maintain a regular cadence of customer conversations and document the outcomes of each engagement, capture the representative notes measuring customer health.
    Must have graduated within the past 3 years with a Bachelor or Master degree Engineering or Computer Science, or equivalent experience.
    Currently living in the Netherlands with the unrestricted right to work. Unfortunately, we are unable to relocate candidates or provide visa sponsorship.
    Fluency in English (written and spoken) AND fluency in one of the following: French or German, Dutch or Italian.
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