Client support officer

Can you imagine supporting the frontoffice in the implementation of the transactions? What if you hold all the information and knowledge which is needed to service the Wholesale & Rural Europe & Africa clients and (delegated) client owners?

You and your job
As a Client Support Officer with a focus on credit control, you make a contribution by monitoring the credit processes within Rabobank's Wholesale environment. You initiate, support and monitor the quality of risk management of the various client teams, among others the Wholesale Corporates commercial real estate team, Export Finance team, Project Finance team, Food & Agri Core Lending team, Leveraged Lending team, Banking for Energy, Offshore Construction and high industry.

Fine working relationship

• in the team Client Support

• together with 20 direct colleagues

• 36 hours per week

Work and pleasure

‘The work is challenging, because there are always new things to learn and you work a lot with colleagues from other departments. You will understand the whole credit process and because the financings and customers are never the same’, Suzanna Leonard, Client Support Officer, Credit Control

An average working day

Are you curious about what would be on your to-do list on an average working day? For instance, you provide adequate client information or carry out analyses and reports on the degree of risk management within the Wholesale environment of Rabobank, in order to manage and assess the risks for Rabobank. You have a helicopter view and signal function with regard to the management and collateral position of the various portfolios. Next to this you monitor from your control function the quality of data in the credit processes with respect to credit- and product related issues and translation of client wishes. All of this, within predictable timelines and with high quality. You process credit applications and credit decisions, register and monitor all securities and conditions agreed with the customer. You provide advice and be a sparring partner on to Relationship Managers concerning system possibilities and professional issues and managing and accounting risks.

Together we achieve more together than alone
We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at Client Support.

‘It gives me a lot of energy to sort out data issues that cannot be directly explained by gaining knowledge from colleagues (inside and outside Credit Control). I see Credit Control as a very flexible team. We support each other in the work load, in each other’s development and move along with the developments within the bank.’

Suzanna Leonard, Client Support Officer, Credit Control

Your future colleagues are looking forward to working with you. They will be glad with your help to align and coordinate, with the aim to achieve smooth processes and swift execution of transactions for clients within Wholesale Europe & Africa. Working together is the way we work; as a reliable and committed Rabobank team. Talking of Rabobank: We are a Dutch bank that operates in 38 countries for over 9,5000,000 customers. Together with these customers, our members and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands we work to create a country in which people are happy with how they live, work and do business.

You and your talent

• Professional and intellectual ability on university level;

• > 1 year of customer support/client facing experience

• Fluently written and verbal communication in English is required for this position

• It’s a plus if you have experience in the analysis of corporate customers and managing deal processes, or in lending, structuring complex financing, credit risk management and loan documentation

• You have a strong analytical capacity with legal knowledge and/or affinity

• You are pro-active and willing to support and offer the best excellent service to our customers

• You work result driven, are good at organising and monitoring and have great communication & judgement skills

This is what we offer you

• Between € 2,820 and € 4,027 gross per month (scale 7)

• Additionally: thirteenth month's salary and 8% holiday allowance

• An extra budget of 11% of your gross salary to be used at your discretion. Buy extra holiday hours, add more to your pension savings or ask for part of the extra budget to be paid out.
  

This is a selection of the terms of employment for a Client Support Officer based on a 36-hour working week. You can find all terms of employment on rabobank.jobs/en/conditions-of-employment.

You and the job application process

• Still not sure? Are you a bit nervous about applying for a job? There's no need to be. We'll be happy to receive your application for this vacancy for Client Support Officer at Rabobank. The closing date for this vacancy is 27 July 2022.

• If you'd like to ask more some questions about the job first, please contact Iris Kok Holtmaat via iris.kok@rabobank.com

• If you have any questions about working at Rabobank and the process, then please contact Ingrid Dillen, Recruiter, via ingrid.dillen@rabobank.nl

The information below may also be useful for you:

• We will hold the interviews through a video call.

• You can find answers to the most frequently asked questions on Frequently asked questions - Careers at Rabobank

• A security check is part of the process.

• We respect your privacy.