The Client Service Officer is empathetic, a strong communicator, good listener and client service minded. The Client Service Officer takes responsibilty for improving the service experience of our clients, by going the extra mile, is pro-active, takes ownership in resolving queries by being a true problem solver. The Client Service Officer looks for immediate but also long-term client satisfaction, interprets Management Information and where discusses service levels with Commerce colleagues and on where possible with clients. The Client Service Officer is ready to participate in the Agile organisation, can participate in Scrum sessions, and has an eye for stakeholders (internal and external).
What do you see when you envision the next step? Work on achieving your goals and develop yourself professionally and personally. Tell us your story. We want to hear it!
The Client Service Officer Operations Clearing II is responsible for all communication with clients regarding operational services. The team understands the client's business, is proactive and goes the extra mile to improve the customer experience. The Client Service Officer is empathic, a strong communicator, good listener and client service minded. Not only you are a true problem solver, but also constantly looking, with stakeholders, at long term and sustainable improvements in our service offering. The Client Service Officer gets the right answers and takes responsibility for the client’s satisfaction.
Your working environment
ABN AMRO Clearing is a leading global player in clearing and clearing related services and strives to optimize profitability, return on invested capital and shareholders value. AAC is ambitious and customer oriented, striving to provide the best integrated service package for the professional business. AAC is a reliable partner, with efficient operations, compliant to all regulations and with a sound risk framework.
4 - 7 years working experience
Basic knowledge of the clearing industry (our role in the market), financial products, banking (incl. operational risks and compliance) and our regional client base or a fast learner
Customer oriented, listener (communicator), empathic and cooperative
Drive to perform and result oriented
Flexible and shows backbone
What we offer
Possibility to work within an international company
Dynamic, highly educated environment
Possibilities for growth
Good primary and secondary conditions
At ABN AMRO, we use our knowledge, expertise and network to help our clients within and outside the Netherlands achieve their goals based on responsible decisions. Our clients’ interests always come first. We want clients to understand our products, and we sometimes say ‘no’ if a product involves a risk that is too high for the client. Putting clients’ interests first also means communicating in plain language and smart solutions that genuinely make a difference. That is our goal.
Please apply online via the website. For more information about this position, please contact Roos Janssen, firstname.lastname@example.org, phonenumber +31 (0)619282396.