Cartier Sales and Customer Service Advisor - English Speakin...
Reference Code: 79061
Cartier Sales and Customer Service Advisor - English Speaking - Christmas Season
Amsterdam, NH, NL
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
“At Cartier, everyone has a multinational background or has lived across several countries and cultures. Working with people of such diverse natures is what makes my job such a faceted, fun and refreshing experience.”
Quote from one of our Advisors
Diversity is at our core ... but what unites us all is the quality over quantity mindset, passion for representing the highest quality and the impact that we have on people`s lives, helping them to create lasting memories with their loved ones.
Join us in our beautiful historic building on Herengracht and grow with our brand Cartier.
Join us in our historic building on the Herengracht, Amsterdamand support the growth of Cartier during the exciting holiday season.
HOW WILL YOU MAKE AN IMPACT?
By being yourself and showing your passion for forming lasting relationships, while offering outstanding service to our customers at a fluent level of English.
As a Specialist Advisor, you are responsible for building and nurturing client relationships, catering to VIP clientele and representing the voice of the brand in the UK markets. While advising via phone and web-based channels, you are responsible for upholding an excellent level of customer support that coincides with the quality our brands represent in the market.
Aside from being the expert advisor for our customers, you will apply your commercial sense to identify sales opportunities, maintain the interest and engagement of our customers at the highest level. We will support you in delivering expert knowledge on the products and brands you represent while providing the highest quality of service. Operating within our guidelines and being a part of our exciting future plans, will allow you to further your market knowledge and develop with our department.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Understanding that true luxury is in the way the brand supports its customers, you will strive to offer nothing less of excellent client support. As the main point of contact for our customers, they will rely on you to help them (via phone, email and social media channels) in crafting unforgettable moments for their loved ones by selecting the right product for an important occasion in their lives.
As an expert Advisor, you master the extensive yet intriguing product knowledge and the tools we use, while operating within brand guidelines to uphold the quality we represent. Remembering that you are the voice of the brand, showing your passion and pride in your work is key to connect with our loyal customers and show that we truly care.
As a smaller team, we are all pro-active and love to help each other. Attention to detail is crucial for our work and so is a good system mind-set, as we use various tools.
HOW DO WE KEEP YOU SMILING?
As we are all very social and do our best to preserve a great mood in the office, we organize many different events where we all come together to share drinks, food, and laughs. For example, Mid-summer grills, Organised lunches, Recharge Programme, Learning & Development week with many workshops, Halloween Costume Contest, End of Year Party and many more – and how do we keep all these amazing events on-going? – well, we are proud to say we have our very own Fun Committee (all of us employee volunteers) to make sure that our environment is the best it can be. Also, if you get charged in international environments, we can definitely offer the richness of diversity with currently 37 nationalities in our Amsterdam office. What is great is that we are here for a reason, we are here because we love our brands and we will support you in taking pride and growing into an expert in the luxury field and support your development long-term, across borders and countries – we have many success stories to share!
Also to reward your dedication, we offer a competitive package, which includes base salary, the 13th month, end of year bonus, commission and full reimbursement of travel costs.
YOUR JOURNEY WITH US
If successful you will be contacted by our HR team for an initial introductory call. if positive you will be invited to meet us in our office on Herengracht, or via a Zoom based video call, where you will have the interview with your future Manager and will also be asked to complete a language assessment.
To reward your dedication, we offer a competitive salary, which includes the 13th month, bonus, commission and full reimbursement of travel costs.
If this sounds stimulating to you, we are happy to hear from you and hopefully welcome you to our teams!