Job Properties
  • Job Type
    Full-time Position
  • Category
    Software & Information Technology
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      December 28,2021
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    Business Analyst

    ING is looking for a Business Analyst to join the Global Data Management Team

    ING is rapidly transforming from a traditional bank into a next-generation digital bank. Trusted data is at the heart of this strategy of becoming a data-driven digital leader. That’s is why ING has developed the TouchPoint Platform. The GCDM Tribe is responsible for hosting the Global Party, Agreement and Reference Data on the TouchPoint Platform.

    At the core of the platform is a Global Reference Data Management system: GRDM. With GRDM you can store any data in tabular format. Authorised users can maintain the structure and content of these tables, create references between them, and set timeframes for which rows are effective. GRDM supports both file-based distribution and API-based retrieval of reference data. GRDM is a SOx critical asset and a prerequisite for reliable data exchange on a global scale.

    The Tribe Global Customer Data Management (GCDM) contributes to the ING strategy by delivering the customer data management business functions and solutions which are a precondition for creating real-time global processes, and state of the art customer-centric reporting and analysis.

    Job description

    In a world where the ING customer expects to be able to access his or her up-to-date data, wherever and whenever, it is the Juggernaut squad’s purpose to establish and maintain a trusted source of record for reference data. GRDM is growing rapidly and many internal ING teams want to connect. The Customer Journey expert we are looking for should onboard those teams and translate their business needs in standard services that fit in our global solution. The CJE is therefore responsible for the “what” side of change, i.e. for analysing, detailing and documenting requirements. Once the solution is developed, the CJE checks the quality of the deliverables.

    The CJE will hierarchically report to the Tribe’s CJE Chapter where the craftmanship and best practises are shared among the CJE’s of the Tribe, aligned and further developed. Functionally the CJE is part of the squad and works in close connection with the product owner on delivering value.

    The Juggernaut squad is located in Amsterdam and Bucharest. The CJE that we are looking for will work from Amsterdam or Bucharest. Because of the global scope of GRDM, virtual collaboration with other ING locations is part of the assignment. When needed and more effective traveling to countries can be part of your job. Successful remote collaboration skills are key, because you will be working day-to-day with co-workers in Romania and our Reference Data Operations team in Manila.

    What you will do:

    • Be an ambassador of GRDM and everything that is reference data within ING.
    • Align with internal stakeholders and translate their business needs into standardised GRDM services.
    • Help your squad as the Customer Journey Expert by providing the stakeholder context and customer journey to the team.
    • Develop requirements (written and diagrams as appropriate) throughout the product development in the form of Epics, Features and Stories. Facilitate refinement sessions to clarify and size requirements.
    • Partner with your CJE peers (representatives of other squads) to create and maintain the shared craftsmanship skills and best practises.
    • Facilitate the team’s coordinating sprint activities like refinement sessions.
    • Communication with assigned stakeholders to set the expectation for the content of new features.
    • Build up and share knowledge of the domain, the users, and the roadmap for the product.


    • Experienced in bank or financial services customer processes.
    • Accuracy and an eye for detail is key for this position.
    • A proven track record of successful collaboration in an agile team.
    • Conceptual thinker who can apply our data models and solutions in the complex environment of the consumer.
    • Strong communication skills.
    • Experienced in working with user stories.
    • Familiarity with the following concepts: UX design, APIs, Data Modelling and Taxonomy.
    • Experienced in stakeholder management.
    • Fluent in written and spoken English.
    • Autonomous and understanding of or experience with “Agile, Scrum”.
    • Team player with a knowledge sharing mentality.

    Preferred technical knowledge

    • Experience in using data models
    • Experience with Agile / Scrum
    • Experience with DevOps
    • Good knowledge of risk and security measures
    • Acceptance testing

    Furthermore, you adhere to the ING values and it is evident for you that your behaviour is fully aligned with these values. You are also prepared to take the Banker's Oath. For more information, please visit and

    At ING our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

    What we offer

    • A challenging international environment where you can make a difference
    • 36/40 hours
    • Job scale 11 (Competent CJE)


    Apply directly online, click on Apply for this job.

    Please send your CV and motivation. For further inquiries, please contact Willem Struijs, Product Area Lead OnePAM,, +31 621878035.

    We are looking forward to your application! For more information on vacancies please check

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