We are Europe’s largest electric charging partner. We are on a mission to enable everybody to drive as many kilometres as possible powered by clean energy. We do that by offering large scale smart charging solutions to the masses. We contribute to a low-carbon world by making EV charging easy, accessible and smart, with the best expertise, highest quality & service. Our award-winning services include charge points and a mobile app and charge card, that provide access to 250,000 charge points in over 35 countries - the largest charging network of Europe
YOU WILL BE PART OF
As a Backoffice Support Agent you will be part of the Customer Excellence Team. We are passionate about everything around EV, but more importantly, we are passionate about the kind of service we deliver. We listen, we understand, and we ask the right questions to find the right answers so our customers continue to be advocates for Shell Recharge Solutions, and helping our planet!
Our Customer Excellence Team are true champions, they are the friendly voice for our customers everyday. The team manage to fulfil all of their responsibilities with professionalism and ease, and still have a cold beer with the team on a Friday afternoon. Sounds good? Then your new team waits.
THIS IS HOW YOU WILL CONTRIBUTE
Being an expert in complex financial questions of our customers (B2C)
Handling & solving financial disputes and creating credit notes or correct invoices
Handling sensitive customer data (like bank account numbers) according to GDPR
Collaborating with different departments eg. Finance & Credit Control, Sales etc.
Providing input for the training of (new) colleagues plus delivering and optimizing work instructions.
Raising (potential) problems to your manager to reduce unnecessary customer contacts.
By taking ownership for team workload & targets positively contributing to a self-managing team
THIS IS WHO YOU ARE
Excellent numerical skills and very accurate
A friendly and customer oriented mindset
A keen eye for improving existing processes and procedures
Stress-resistant & handle multiple projects at once
Fluent written and spoken communication skills in English are required
Additional language skills such as Danish, German or French are a bonus
32-40 hours per week with a preference for full time workers.
BECOME PART OF THE CHANGE
Working at Shell Recharge Solutions means working in a fun, fast-growing international company with big ambitions.
By joining us, you will:
Contribute to a more sustainable future and become an expert in e-mobility;
Have the chance to build a career as your unique self with all the support we can give you to become the best version of yourself
Help Shell achieve the target to become a net-zero emissions energy business by 2050
Work in an open, transparent and inclusive culture with colleagues from all over the world;
Receive a competitive salary that fits your experience + bonus;
5 (paid) volunteering days per year on a full time basis
Receive a MacBook;
Hybrid working model (50/50) with a working from home allowance
Receive relocation support if needed
Develop your skills and expertise through several trainings. Besides this, you will receive a personal training budget and set your annual goals with your personal development plan;
Enjoy our fun weekly (virtual) get-togethers (drinks), our annual winter and summer outing, Shell Recharge Solutions running team on the Dam tot Damloop, or any other event initiated by colleagues!