Are you an experienced customer care advisor looking for a change of scenery? Do you need regular hours that also fit around your other commitments? or would you like to work flexible hours? Are you looking for the opportunity to be part of a team for the long-term? Interested in working in a fun, fast growing international company with big ambitions?
WE ARE NEWMOTION
We are Europe’s largest electric charging partner. We are on a mission to enable everybody to drive as many kilometres as possible powered by clean energy. We do that by offering large scale smart charging solutions to the masses. Across Europe thousands of electric drivers use our charging solutions such as charging points, mobile app, online platforms and charging cards which give access to tens of thousands of charging stations. We contribute to a low-carbon world by making EV charging easy, accessible and smart, with the best expertise, highest quality & service.
YOU WILL BE PART OF
As a Backoffice Support Agent you will be part of the Customer Excellence Team. We are passionate about everything around EV, but more importantly, we are passionate about the kind of service we deliver. We listen, we understand, and we ask the right questions to find the right answers so our customers continue to be advocates for NewMotion, and helping our planet!
Our Customer Excellence Team are true champions, they are the friendly voice for our customers everyday. The team manage to fulfil all of their responsibilities with professionalism and ease, and still have a cold beer with the team on a Friday afternoon. Sounds good? Then your new team waits.
THIS IS HOW YOU WILL CONTRIBUTE
Being an expert in complex financial questions of our customers (B2C)
Handling & solving financial disputes and creating credit notes or correct invoices
Handling sensitive customer data (like bank account numbers) according to GDPR
Collaborating with different departments eg. Finance & Credit Control, Sales etc.
Providing input for the training of (new) colleagues plus delivering and optimizing work instructions.
Raising (potential) problems to your manager to reduce unnecessary customer contacts.
By taking ownership for team workload & targets positively contributing to a self-managing team
BECOME PART OF THE CHANGE
Working at NewMotion means working in a fun, fast-growing international company with big ambitions.
By joining us, you will:
Contribute to a more sustainable future;
Become an expert in e-mobility;
Work in an open and transparent culture with colleagues from all over the world;
Receive a competitive salary that fits your experience + bonus;
Receive a MacBook and iPhone;
Enjoy daily healthy lunches, prepared by our master chefs;
Develop your skills and expertise through several trainings. Besides this, you will receive a personal training budget and set your annual goals with your personal development plan;
Enjoy our fun weekly get-togethers (drinks), our annual winter and summer outing, NewMotion running team on the Dam tot Damloop, or any other event initiated by colleagues!
THIS IS WHO YOU ARE
Excellent numerical skills and very accurate
A friendly and customer oriented mindset
A keen eye for improving existing processes and procedures
Stress-resistant & handle multiple projects at once
Excellent communication skills in English and Dutch are a requirement, additional language skills in German or French are a bonus