We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's digital trust for the real world.
DigiCert/Quo Vadis Trustlink is looking for detail oriented, energetic Associate Authentication Analyst to join our global team.
WHAT YOU WILL DO
Project a professional company image through phone, chat and email interactions.
Recognize, document and alert supervisors of trends in customer calls.
Research customer organizations and verify organization contact details online.
Answer pre-sales and customer inquiries via phone, email, and live chat.
Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
Coordinate the implementation or scheduling of validation testing with affected departments and personnel.
Study product characteristics or customer requirements and confer with management to determine validation objectives and standards.
Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.
WHAT YOU WILL HAVE:
Native, bi-lingual or business proficiency in English and Dutch (essential)
High School Diploma or equivalent
1 year of experience in customer service
Comfortable working on a computer daily and conversing over the phone and through email.
Strong oral, written and interpersonal communication skills
Proficient knowledge of Microsoft products and other applicable software or applications
Detailed-oriented with excellent organization skills
Self-motivated, manage your time well, and get things done.
Team oriented and ability to work with people from diverse background
Bachelors degree in IT, Computer Science, or other technical degree
1+ years of experience in a customer service role within the tech industry
Excellent knowledge of Microsoft products and other applicable software or applications
WHAT WE OFFER:
Attractive, varied field of work in an exciting future segment
Opportunity for further development to Senior Sales
Cooperation in a dynamic, motivated and manageable team
Flat and flexible organization
Modern system and workplace environment
Attractive office environment in the center of St. Gallen (within walking distance of the train station)
Flexible working hours and progressive employment conditions