Ensure Guest Satisfaction

You will:
Welcome our guests and help them check in and check out at the kiosks
Maintain the hotel environment to ensure a clean and comfortable experience
Know the places to shop, eat, drink, club and generally experience the best the city has to offer
Handle reservations and process administrative matters
Work with our Hotel Management System
Manage daily SocietyM meeting rooms and functions where applicable
Stewardship

You will:
Lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM
Ensure a sound understanding of citizenM brand values
Coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
Demonstrate excellent problem analysis skills and decision making
Create shift schedules, ensure adequate cover at all times, and assign daily tasks
Be responsible for your own personal planning and work organization
Ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety
Food and Beverage

You will:
work with the team to serve our guest canteenM
work with Point of Sale system
demonstrate exceptional product knowledge of canteenM and guarantee quality
manage daily f&b revenue targets and drive commitment to monthly results
Maximize Revenue Opportunities

You will:
seek opportunities to generate revenue while providing added value to our guests
coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
report daily hotel revenue and be responsible for the handling of cash
Cost Control

You will:
manage the purchasing of all food and beverage items and hotel operating equipment
manage stock in line with fluctuating levels of business, minimizing waste
ensure the respect for the property in which you work