Job Properties
  • Job Type
    Full-time Position
  • Category
    Tourism, Recreation & Event Management
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      December 08,2021
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    assistant hotel manager

    Ensure Guest Satisfaction

    You will:
    Welcome our guests and help them check in and check out at the kiosks
    Maintain the hotel environment to ensure a clean and comfortable experience
    Know the places to shop, eat, drink, club and generally experience the best the city has to offer
    Handle reservations and process administrative matters
    Work with our Hotel Management System
    Manage daily SocietyM meeting rooms and functions where applicable

    You will:
    Lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM
    Ensure a sound understanding of citizenM brand values
    Coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
    Demonstrate excellent problem analysis skills and decision making
    Create shift schedules, ensure adequate cover at all times, and assign daily tasks
    Be responsible for your own personal planning and work organization
    Ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety
    Food and Beverage

    You will:
    work with the team to serve our guest canteenM
    work with Point of Sale system
    demonstrate exceptional product knowledge of canteenM and guarantee quality
    manage daily f&b revenue targets and drive commitment to monthly results
    Maximize Revenue Opportunities

    You will:
    seek opportunities to generate revenue while providing added value to our guests
    coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
    report daily hotel revenue and be responsible for the handling of cash
    Cost Control

    You will:
    manage the purchasing of all food and beverage items and hotel operating equipment
    manage stock in line with fluctuating levels of business, minimizing waste
    ensure the respect for the property in which you work
    Open Positions from CitizenM Hotels
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