An Assistant Groups, Conference and Events Manager is responsible for assisting with managing all Conference and Banquet operations to deliver an excellent Guest and Member experience while optimising sales and ensuring targets are met.
What will I be doing?
As an Assistant Groups, Conference and Events Manager, you will be responsible for assisting with managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Assistant Groups, Conference and Events Manager will also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
Assist in managing all Conference and Banqueting operations
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Aware of trends and propose ideas to build the range and quality of Conference and Banquet
Optimise sales and contain costs, identifying any areas for action
Set achievable budgets and other short- and long-term functional goals
Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure that training is carried out on an ongoing basis
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Office team
Assist other departments wherever necessary
What are we looking for?
An Assistant Groups, Conference and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Strong knowledge of hotel/leisure/service sector
Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
What will it be like to work with us?
Always wanted to work in the largest hotel in the center of Amsterdam?
DoubleTree by Hilton Amsterdam Centraal Station offers amazing views, extraordinary service and lively food & beverage outlets.
Our hotel includes SkyLounge Amsterdam, an award-winning rooftop terrace, pop-up restaurant Eastwood Beer & Grill, our very own Starbucks® Store and Amsterdam’s most extended breakfast buffet. You will, of course, receive a 50% discount in all of our food & beverage outlets. Moreover, you can stay fit next to your job. Our fitness is available 24/7 for you!
Before we forget: next to our own facilities, you can also enjoy our Hilton service, worldwide and with a discount.