Job Properties
  • Job Type
    Full-time Position
  • Category
    Education & Instruction
  • Languages
    English Dutch
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Leeuwarden
    • Date Posted
      July 14,2022
    • Entrusting Package
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK

    Amazon Shipping and Delivery Support Customer Service Dutch&...

    Amazon Customer Service Associate – bilingual Dutch and English

    Role: Customer Service Associate - Shipping and Delivery Support Team
    Job Type: 12 months fixed-term contract with a view to extend
    Contract hours: full-time 40 hours/week, part-time 24 or 32 hours/week
    Location: The Netherlands (virtual, work from home - only in the Netherlands)
    Pay Rate: €13.00 per hour

    What motivates you? Working in a vibrant team? Making people smile every day? If so, we would love for you to become part of Amazon’s Virtual Customer Service team, working from home. We need you to help us provide world-class customer service and be able to work variable hours to match when our customers they need us most. If you are a people person and can deliver great customer service, this role is for you.

    So, what will you do as a Customer Service Associate?
    You will act as the first point of contact for our customers by answering their queries through phone, chat or email. Working as part of our Shipping and Delivery Support team, your role will be a critical part of Amazon’s mission to be earth’s most customer-centric company. You will act as the first point of contact for drivers, troubleshooting their delivery queries while gathering feedback about the delivery experience. You will also provide support for customer queries as well as solutions for our shippers and property managers using unique tools and specialised skills.

    No previous contact centre experience necessary, as we will provide an initial 4-week training. As this training is imperative for setting you up for assisting our customers, you will need to attend it in full-time (virtually) and no holidays can be taken during this time.

    What will your working week look like?
    In order to ensure that we match customer demand, we’ll schedule your work based on a variety of shift patterns between Monday and Sunday from 7am to 9pm, for a contract period of 12 months. Expect to be working 5 days a week on average during this time. Amazon Customer Service is open 365 days a year, which means you may be scheduled on weekends and bank holidays. You will then of course receive a premium on your salary.

    What will you need?

    • Strong communication skills in Dutch/English (fluent in writing and speaking)
    • Experience working with a PC
    • Have the right to work full-time in The Netherlands
    • Friendly and customer-oriented approach in every situation
    • Willingness to work in shifts (early, late, night, weekend and overtime as required)
    • Minimum age: 18 years
    • A broadband internet connection of at least 50 Mbps download speed using a hard-wire Ethernet internet connection (no WiFi). We will provide you with a complete equipment package ahead of your first day of training.
    • A quiet, distraction-free workspace, and an ergonomic desk and chair
    • Initial four weeks availability for full-time training (paid)

    What will you get in return?
    As one of the world’s largest companies, Amazon is committed to supporting you with the development of your career. Opportunities are frequent within Amazon, with many of our leadership teams having started in customer service associate roles.

    In addition, we offer the following benefits:

    • Group health insurance
    • Supplementary pension plan
    • Life insurance
    • Internet allowance
    • Amazon discount code

    What does the recruitment process look like?
    The first step is to take an online assessment. If you're selected to move forward, the next step is to do an assessment via our vendor, Pipplet. During this assessment, you will be tested on your Dutch language skills, in both speaking and writing. If all goes well, we look forward to taking you to the next step in the process.

    You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
    If successful, we will contact you for the next steps!

    If this role sounds right for you, please contact us!

    Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
    Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

    Soort dienstverband: Voltijds, Deeltijds
    Parttime uren: 40 per week

    Salaris: €13,00 per uur

    Aanvullende vergoedingen:

    • Overuren uitbetaald
    • Vakantiegeld

    Arbeidsvoorwaarden:

    • Levensverzekering
    • Pensioen
    • Personeelskorting
    • Werk vanuit huis
    • Zorgverzekering

    Werkschema:

    • Avondwerk
    • Dagdienst
    • Ploegendienst
    • Weekendbeschikbaarheid
    • Werken op feestdagen

    Taal:

    • Nederlands (Vereist)

    Toestemming om te werken:

    • Netherlands (Vereist)

    Deadline sollicitaties: 31-07-2022
    Verwachte startdatum: 22-08-2022

     
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