Job Properties
  • Job Type
    Full-time Position
  • Category
    Food & Beverage
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Hoofddorp
    • Date Posted
      August 24,2022
    • IMG_6430
    • VISA
    • Premium Package

    Air Freight Customer Service Representative - Fluent Dutch

    Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
    What you will be doing
    World Courier
    Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen.
    #INDWC
    Job Summary
    We offer an exciting and dynamic place to work with lots of room to work independently. We guarantee you an intense period of training in the first few months, and a steady increase in knowledge through a variety of internal training. They offer an international working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.
    World Courier's Customer Service Representatives are responsible for the end to end logistical coordination of complex, urgent and potentially life saving shipments every day. This position represents a fantastic development opportunity for an experienced logistics professional with strong customer service skills, motivated by solving problems and delivering exceptional service.
    Responsibilities
    • Communication and contact with customers and prospects.
    • Develop customer relationships
    • Plan and execute shipment orders
    • Prepare and submit written quotes to customers
    • Provide customer specific reporting
    • Be a key player in booking and cutting waybill
    • Receive and reply to enquiries via email, phones and throughout our internal IT system
    • Monitor and track ongoing shipments, react to any deviations
    • Communicate temperature results asap after delivery, check and note any deviations.
    • Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines
    • Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers
    What your background should look like
    Minimum Skills, Knowledge and Ability Requirements:
    • Ability to communicate effectively both orally and in writing.
    • Strong interpersonal skills, team player and quick learner.
    • Strong organizational skills; attention to detail.
    • Ability to resolve issues quickly and efficiently.
    • Ability to represent a positive and professional image.
    • Ability to learn fast in new platforms or systems.
    • Ability to work independently and self-organized.
    Desired attributes
    • Experience as Customer Service in Logistics industry is required.
    • Graduates in fields such us International Trade, Logistics or similar.
    • Previous experience in the pharmaceutical industry, or working with pharmaceutical shipments preferred.
    • Native or fluent in Dutch and fluent English.
    • Strong knowledge of Microsoft Office.
    What AmerisourceBergen offers

    We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

    Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
    Schedule
    Full time
    Affiliated Companies
    Affiliated Companies: World Courier Holland B.V.
    Equal Employment Opportunity
    AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
     
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