Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      December 10,2021
    • Entrusting Package
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation

    Air Customer Care Associate

    The purpose of the role is to drive Air growth and profitability in the Site by translating global strategy and initiatives into Site Product, Carrier and Performance plans and ensure this is being executed and provide support with expertise and guidance. Responsible for delivering a superior Customer experience to Maersk customers and the execution of all operations tasks on time and on plan to support our Customers success within the Air product.

    We offer

    A career at Maersk means working in a culturally diverse, performance stimulating environment. You’ll be part of a rich heritage and a youthful and exuberant logistics company that aims to be an inspiring and challenging place to work. We believe that a successful career includes a variety of experiences that stretch you, take you out of your comfort zone and offer you an opportunity to grow in ways that also build your business.

    We offer you:
    • An exciting and attractive career in an ambitious environment with the possibility of continuous professional and personal development.
    • Local and global career opportunities within the Group.
    • A competitive salary package and benefits.
    • Great atmosphere and working with best professionals.

    Key responsibilities

    Direct Reponsibility:
    1. Operations Execution
    • The AIR Customer Care Associate is responsible to deliver a superior customer experience to our Maersk customer
    • Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly
    • Closely collaborate with other teams within and across CSO/DOC
    • Act as the first point of contact for customers
    • Actively build strong relationships with customers

    Indirect Responsibility:
    1. Strategy/Product Management
    • Identify and share market trends, opportunities and customer needs
    • Support the execution of global initiatives and strategy within the Country, the Area & the Global Network

    2. Carrier and Customer Relationship Management / Procurement
    • Support the Area function in maintaining vendor relations
    • Actively support & build strong relationships with customers
    • Own customer experience

    We are looking for

    • Customer Centricity
    • Composure
    • Perseverant & Action Oriented
    • Collaboration and Influencing
    • Problem solving
    • Communication effectiveness
    • Interpersonal Savvy
    • Dutch and English written and spoken
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