Job Properties
  • Job Type
    Full-time Position
  • Category
    Media, Art & Design
  • Languages
    English Dutch
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Amsterdam
    • Date Posted
      July 21,2022
    • All-round Interview Preparation cover
    • Entrusting Package
    • JSS
    • VISA
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    • Career Consultation

    ACS Assistant

    About

    Announcement Number:
    AMSTERDAM-2022-004
    Hiring Agency:
    Consulate General Amsterdam
    Position Title:
    ACS Assistant (ACS Team Lead)
    Open Period:
    07/20/2022 - 08/09/2022Format MM/DD/YYYY

    Vacancy Time Zone:
    GMT+1
    Series/Grade:
    LE - 1420 8
    Salary:
    EUR €43,201
    Work Schedule:
    Full-time - .
    Promotion Potential:
    LE-8

    Duty Location(s):
    1 Vacancy in

    Amsterdam, NL

    Telework Eligible:
    No
    For More Info:

    Cleopatra Gultie

    070 310 2435

    HROTheHague@state.gov

    Overview
    Hiring Path:

    • Open to the public

    Who May Apply/Clarification From the Agency:
    All Interested Applicants / All Sources

    For USEFM - FS is 6. Actual FS salary determined by Washington D.C.
    Security Clearance Required:
    Public Trust - Background Investigation
    Appointment Type
    Permanent
    Appointment Type Details:
    Initial contract of one year, includes a one-month probationary period, with view to extension.
    Marketing Statement:
    We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

    Summary:
    The work schedule for this position is: Full Time (40 hours per week). Start date: Candidate must be able to begin working within a reasonable period of time upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

    Supervisory Position:
    No
    Relocation Expenses Reimbursed:
    No
    Travel Required:
    Not Required

    Duties

    Basic Function of Position: The incumbent performs the most difficult and responsible aspects of a full range of routine and emergency services. As a team lead the incumbent gives work guidance to any of the LE Staff tasked with performing Special Citizens Services work by the LE Supervisor or American Citizen Services (ACS) Chief. The incumbent provides guidance and advice, particularly in difficult and complex cases, to the American Citizen Services(ACS) Chief and advises, motivates and builds the capacity of the American Citizen Services (ACS) unit.

    Qualifications and Evaluations
    Requirements:
    Experience: Three years experience of working in a consular office or similar environment that requires working with and offering services to the public is required.

    Job Knowledge: Must have experience interpreting laws and regulations to provide services. Must have the ability to navigate Dutch social, legal, and health systems on behalf of U.S. citizens in need.

    Education Requirements:
    Two years of post-secondary education/college/university is required.

    Evaluations:
    Language: Speaking/Reading/Writing Level 4 (fluent) English and Dutch is required. (This may be tested.)

    Skills and Abilities: Advanced proficiency in MS Office applications, ability to multi-task, and good organizational skills. Ability to independently read and absorb State Department Regulations and guidelines and apply them to situations encountered, while giving good customer service. Ability to defuse tense situations, as well as to give constructive feedback to staff on issues that need to be fixed.

    EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

    Qualifications:
    All applicants under consideration will be required to pass security certification, medical certification (if applicable) and may be required to obtain a Certificate of Conduct for Natural Persons (VOG) from the Ministry of Safety and Justice of the Netherlands.

    Benefits and Other Info
    Benefits:

    Agency Benefits:
    Locally Employed Staff working at the U.S. Mission in the Netherlands will receive a compensation package that includes pension, health, and other benefits. An additional 20.2% will be added to the listed Locally Employed (LE) Staff salary for allowances and premiums. There are approximately 16 (American and Dutch) holidays a year, in addition to earned annual leave (‘vakantiedagen’).

    For EFMs, benefits should be discussed with the Human Resources Office.

    The pay plan is assigned at the time of the conditional offer letter by the HR Office.

    Other Information:
    HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
    *
    HIRING PREFERENCE ORDER: *
    1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
    2. AEFM / USEFM
    3. FS on LWOP and CS with reemployment rights **

    *
    IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

    ** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

    How to Apply
    How to Apply:
    All candidates must be able to obtain and hold a Local Security Certification or Public Trust clearance and Certificate of Conduct for Natural Persons (VOG) from the Ministry of Safety and Justice of the Netherlands.

    To apply for this position applicants must electronically submit the documents listed to be considered for employment. Failure to do so may result in a determination that the applicant is not eligible and qualified.

    Required Documents:
    Please provide the required documentation listed below with your application:

    • Passport copy
    • Residency and/or Work Permit (if applicable)

    The following options allow you to upload additional information:
    Other Documents, Other Document 2, Other Document 3

    AEFM/USEFM applicants are requested to upload the following documents:

    • Copy of Orders/Assignment Notification (or equiv.)

    - DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation

    • SF-50

    Next Steps:
    Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

    For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

    Thank you for your application and your interest in working at the U.S. Mission in the Netherlands.

    Job Type: Full-time

    Salary: €43,201.00 per year

     
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